Returns & Exchanges

At Tapt, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your tech needs are met.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the electronic device is factory reset, cleared of all personal data, and securely placed in its original packaging with all included cables.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal and affix it to the outside of your package, ensuring no previous shipping marks are visible.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once received at our warehouse, our technicians will inspect the device and trigger your refund within 5 business days.